Visit carminashoemaker for more information about shipping and returns conditions.

Shipping and returns

DELIVERY

Carmina USA. Inc only delivers to US addresses. Our standard courier service is Fedex ground.

 

All shipments are processed via our logistic partner located in New York.

 

Shipping is free for orders over 180 USD. Orders under 180 USD are subject to a 35 USD standard charge.

 

Track your order

Once the order is shipped you will receive a link with the tracking information.

 

If you don’t receive the tracking number, please contact our staff.

 

RETURNS


How to return an item

Returning an item with Carmina are easy:

 

1) Write an email to info.usa@carminashoemaker.com informing us about the return and wait for one of our agents to approve it. If you want to exchange a product, let us know so we can hold the new item for you. In the email, make sure you include your full name, the order number and the products you want to return.

 

Once the return has been approved you will receive a Fedex return label.

 

 

* Returns will only be accepted and processed if they are approved by one of our agents.

 

2) Pack your item securely, preferably using the original mailing box. If you don't have the original, use a sturdy box. The parcel must include the original packaging, all merchandising products (flannel bags, sponges, shoelaces, etc.) and the receipt.

 

3) Ship your parcel via Fedex.

 

Once we get the parcel, it will take us 5-10 days to process the return. 35$ will be deducted to the refund for shipping cost.

 

Items which cannot be returned:

According to online trading rules, the following items cannot be returned:

 

. Socks

. Shoes with metal toe cap.

. MTO (made-to-order) shoes

. Any product that has been modified at the customer’s request

. Outlet products or special offers

 

Exchanges:

For exchanges, please specify the new product you wish to receive both on the email and in the note attached.

There may be differences in price between the two items. In this case we will contact you and advise you how to proceed.

 

Returning defective items:

In the case of defective goods, please send pictures of the defective item to  info.usa@carminashoemaker.us. Our customer service team will advise you as to the necessary procedure. If you are asked to return the product, you must send it to our office in Mallorca. Once we receive the item, our Quality Control department will study the product and if it is found to be defective, we will pay all delivery costs and customs duties attributable to the return.