We offer free shipping on orders over $180. Orders under $180 will be subject to a $35 standard fee.
When will I receive my order?
Orders containing items in-stock will be processed and shipped within 2 - 7 business days via DHL or FedEx.
Should an item not be available in stock, we will proceed with manufacturing. Kindly note that our manufacturing timeframe currently stands at 45–60 days.
All orders are shipped with 'signature required' to safeguard our clients against theft or loss. Please note that delivery instructions cannot be changed once the shipment is in transit. If you wish to waive the signature requirement, please inform us before shipping. Note that we cannot assume responsibility for theft or loss if instructions are modified.
How are exotic leather items shipped?
Orders assigned to our Spanish warehouse, which contain exotic leather items (lizard, alligator, crocodile...) must be accompanied by a CITES certificate issued by the Spanish ministry that indicates the traceability of the leather.
This certificate is only needed to export exotic leather items outside the EU.
Official CITES Certificates are issued by the Spanish administration and usually delay shipments by approximately 1 month from the submission date.
The above will not apply to orders, which do not require manufacturing, and are available at our US warehouse.
Will I have to pay importation fees?
Orders shipping to the United States will not incur any importation costs.
How can I track my shipment?
As soon as the order leaves our warehouse, an automatic email will reach you with your tracking number. You will then have updated details regarding the expected date of the delivery and specific location of the parcel.
Shipments in transit cannot be cancelled due to operational reasons.
Please refer to our terms of use for more information regarding order cancellations.